Makro/DPD Laser Online Service

I ordered goods online on the Makro platform. There were two deliveries. The initial delivery was successful and on the same day DPD Laser delivered to the incorrect address or probably the delivery guy took the goods for himself who knows? On the DPD Laser tracking website it say Lindokuhle signed and nowhere around my neighborhood is there a Lindokuhle and besides, I live in a single residential area where it hard to get the incorrect address, I believe I am the one who's supposed to sign like the initial delivery not someone else. I called DPD Laser on several occasions all they do is let me hold for 30 plus minutes, then all they do is give me a new ticket number every time I call. Makro online support just gives me a automated response in their emails. This is unfortunately the second incident of poor service with Makro, I am so done with them please refund my money or provide the goods you have already invoiced me because it's been more than 3 weeks since then. I'm cutting ties with Makro as soon as possible, they business process is dismally poor. This is a warning to everyone servicing with Makro especially online, rather go in the store then using their online service. I'm highly disappointed, they deserve 0 stars.