Long fingers at DPD Laser/ DawnWing

My parcel was cleared on 9 October 2025 for delivery between 15-20 October 2025. On 21 October 2025 I called DPD Laser/DawnWing just to be informed that my parcel is damaged (which means someone stole my products at the Courier Company). I then informed SHEIN who requested that I get a letter from the Courier Company. They are stating that they will sent the Incident Report to SHEIN (which I doubt will ever happen). I am still waiting for a letter or something to indicate what happened to attach to my order. In order to get my order refunded or resent.