Logistics company on the brink of collapse?

Just awful service! Shipment delivery was delayed (according to their online tracking system) due to a vehicle breakdown. Two days later, I've had no updates on the delivery.

Their call centre couldn't provide me with more information on a possible delivery date, nor the actual location of the package. No response from their online support ticket platform at all.

I'm left to feel that they are on the brink of collapse - if a national logistics / courier company can not source a vehicle to service a specific delivery route within 48 hours after a breakdown, then there's a problem.