Lack of Accountability

I have medication from the Compounding Pharmacy to be delivered to me. Yesterday, I received a message that the parcel was to be delivered and made arrangements for someone to be home as I was going to be out for two hours in the morning. I received no call and the parcel was not delivered. This morning I got a message on my phone saying the parcel could not be delivered due to an "address error". There is no address error, rather there is a lack of accountability error. I phoned the pharmacy repeatedly and they are trying to get the courier to deliver the parcel. In this day and age, why does the driver not have a phone to phone the client if he is unable to locate an address? Arrangements could have been made to meet him at the Kentucky Fried Chicken, McDonalds or the Sasol garage. Furthermore the courier administration lies, saying that they cannot get hold of me. I received no call from them. So today, the courier makes arrangements with the pharmacy for me to meet the driver at Letaba Cleaners. Before I could even pick up my bag to go there, I am phoned by the pharmacy to tell me the driver has already left. Sounds to me someone is trying to create a situation to blame me for their non-delivery of service. Again a lack of taking responsibility or accountability. Very poor service delivery. After all, what do they care, they have already received their money. It is impossible to phone DPD Laser, whatever option number you press, your call is cut off. You have to write an email, to which you get a standard response, which really does not help.