Horrible service

At first, I was hopeful that this issue would be resolved, but weeks have turned into months and I still haven’t received any feedback.

My parcel was ****** during a hijacking, yet the DPD Laser team incorrectly marked it as “successfully delivered.” Because of this error, Shein is unable to process my refund, their system keeps referring to the incorrect delivery status. There is also no proper South African Shein representative to assist with issues that cannot be resolved through their app, which already has a terrible user interface.

While I understood that the hijacking itself was beyond anyone’s control, what has truly disappointed me is the complete lack of customer service and urgency. No one has contacted me with updates, and I’ve had to repeatedly call in, wait on hold for long periods, and still leave without any answers. Every time I reach out, it’s clear that no one is aware of my case and there are no proper notes recorded under my ticket.

This has been an incredibly frustrating experience, and the service has been nothing short of unacceptable.