HORRIBLE COURIER SERVICE!

My order was with you since the 27th of November and was meant to be delivered on the 30th. It has still not been delivered. I logged 2 tickets and called in yesterday. I spoke to a Shireen yesterday who said she would send me an email and try and get my parcel delivered today. I am yet to receive that email and my parcel is still stuck in Transit. This is ridiculous service I would not recommend your services to anyone. Please get someone to contact me immediately or sort out my delivery. I will be on Hellopeter every day to log a horrible service complaint!