Failed Delivery & Shockingly Poor Customer Service – No Accountability

I am extremely disappointed with the service received regarding my parcel (Tracking ID: AC***).

The parcel was marked “Out for delivery” on 31 March 2026 in Cape Town, but the delivery failed with no proper explanation.

I contacted customer service to resolve the issue:

The first consultant (Gulugh) confirmed my address and advised that my phone number was incorrect on their system. I provided the correct number, and she confirmed it was updated. She also stated that the driver would contact me directly to arrange delivery and that my address would be corrected.

No call was ever received. No follow-up. No delivery.

I then called again and spoke to another consultant (Enistina), who dropped the call while I was speaking — completely unprofessional and unacceptable.

This experience highlights serious issues:

Failed delivery with no communication Incorrect customer details on their system No follow-through on promises made Extremely poor call centre service

At this point, I have made myself available for delivery, yet your service has failed repeatedly.

I expect:

Immediate resolution and delivery Confirmation that my contact details are correctly updated Proper accountability for the poor service

This level of service is unacceptable and needs urgent attention.