Failed Delivery

I am writing to express my dissatisfaction regarding a failed delivery attempt for my parcel. The courier driver went to an incorrect address and attempted to contact me via a WhatsApp call instead of a direct phone call. Unfortunately, I was not connected to WiFi at the time, and as a result, I did not receive the call.

Due to this, my parcel was returned without a successful delivery attempt being properly completed. I find this approach both inconsiderate and unprofessional, as a standard phone call could have easily resolved the issue.

I have since attempted to arrange a redelivery, but I have been informed that no clear timeline can be provided. This is highly inconvenient. Additionally, I recommend that drivers make use of direct phone calls when attempting to reach customers to avoid similar situations in the future.