Extremely Poor Delivery Service and Lack of Communication from DPD

I am extremely disappointed with the service received from DPD. My order, which was handed over to DPD on the 17th of April, has still not been delivered — today is the 24th of April. This is an unreasonably long delay for a delivery between Cape Town and Johannesburg.

To make matters worse, I received a vague message stating: "We couldn't complete your delivery. Please feel free to contact us." I was home the entire day, so I don't understand how delivery could have failed.

When I contacted the call centre, the agent could not give me a clear explanation and instead mentioned something about "missing items" and claimed the driver made a U-turn and would deliver the next day. That was days ago, and still, no delivery.

This level of service is unacceptable. There's been no proper communication, no update on the tracking information, and no urgency to resolve the issue. I expected a much more professional handling of deliveries and customer support.

DPD, sort this out urgently.