Extremely poor customer service

I have never experienced such a horrible time with a courier ever.

I was not able to receive my parcel on the 9th of December which I used their online portal to change the address and emailed to ensure they have the alternative address to deliver to.

To date I have sent about 4 emails asking for feedback and I have tried to call the landline number or which I have now twice waited in a Que of 77 people, then get told I am next in line, only to be pushed back to 70 + and no one takes my call. This happened twice spending over 20min waiting on each call and no luck.

I went as far to the point of saying I’ll collect the parcel myself and to no avail I still have not received a response nor do I have my parcel yet.

I hope someone gets in touch with as soon as possible