DPD Potential ****mers

If I could, the rating would be -5. I have had the worst experience with DPD Laser Delivery. For the past two months, they have failed to deliver my Isabella Garcia order. The driver contacted me on 21 October at 16:56 from the *** number, stating that they have my order and that we should meet at Jabulani Mall, to which I refused. Then, the driver mentioned a secluded traffic circle and said we could meet there. I countered this and offered to meet him at the main road, which he agreed. On 22 October, he called me on the *** number at 11:28 and said they were still at Jabulani Mall, but I could walk up to the main road in the meantime. I waited for over forty-five minutes there, and they never arrived; instead, they told me I must come to the mall or the traffic circle. When I phoned their call centre, they also weren't helpful. When I tried phoning the driver again, they were no longer answering their phone. I STILL HAVEN'T RECEIVED MY ORDER!!!!