DPD Laser – Worst Delivery Experience Ever

My package from Makro was handed over to DPD Laser on 3 June 2026 and was scheduled for delivery on 5 June 2026. (Order was placed on the 29/05/26). Unfortunately, no one from DPD contacted me regarding the delivery.

After receiving no communication, I had to contact their call Centre myself, which was an extremely frustrating experience as it is almost impossible to get hold of anyone. I also submitted a complaint via email on 5 June, the day the package was supposed to be delivered.

I was assured by one of the agents that she would personally ensure that my package was delivered today. However, once again, nobody contacted me. I spent a considerable amount of time waiting on hold and following up before eventually being informed that the delivery address was supposedly incorrect and that the parcel was sitting at their Germiston warehouse. I was then told that it might be delivered on 9 June 2026, or alternatively, I could arrange to collect it myself.

As a result of DPD's poor service and lack of communication, I had no choice but to arrange and pay for my own courier to collect the package. To make matters worse, my courier was kept waiting for over an hour at the warehouse before receiving the parcel.

This entire experience has been unacceptable. DPD Laser's lack of customer service, poor communication, and inefficient processes have caused unnecessary delays, inconvenience, and additional costs that I should never have had to incur. I would strongly advise others to think twice before using this service.