DPD Laser Sucks

Purchased a product from Amazon and they used DPD laser as the courier company. At first they had someone phone to confirm address but still could not deliver the parcel. I logged a ticket on their helpdesk system, with NO RESPONSE. So I decided to give them a call. I called the number and selected 2 for tracking enquiries, I started at caller no. 90 and waited for the 10 minutes to get to caller number 3 and then i am caller number 101 again. So I called back and chose no 9 to speak to a representative, again waited about 10 minutes and got to no1 only to have the call cut. Their "help Bot" on the website is pathetic as it just goes round and round to the same message to contact them or email them, both useless paths. Went to the website for "self help" options stated in the message when you call them and low and behold - contact us call or email, back to the useless company they are.