DPD Laser provides poor courier services!

Absolutely ridiculous service delivery. To avoid reviewing this company in an impulsive manner, some time has passed since the date of delivery and purchase. A product was purchased on Makro online on 21st of April whereby the first message was received of DPD Laser being notified and taking receipt of the parcel. It was expected that for the product purchased, some time would be required to process and deliver efficiently.

What did I buy? A washing machine. The need for a new machine was paramount due to the previous one breaking down. The demand for washing our clothes increased within our household of 4 everyday. It was expected that the machine will arrive in due time to remediate the washing loads.

On the 24th of April (3 days after purchase) I received a notification from DPD laser parcel tracking that the item will be delivered on the 26th of April - 1 day before the public holiday. Anticipating a speedy delivery the 26th of April brought the first disappointing notification at 16:22pm that the company is closed and delivery could not take place and that DPD laser would call me to schedule a new delivery date. No call was received for days.

Delivery only took place on the 8th of May! In between, I had to make numerous phone calls and explain myself repeatedly to multiple consultants, and send multiple emails for which minimal response was received. The personal cost to follow up with DPD laser became increasingly excessive, as each call average approximately 10 minutes each.

A consultant provided me with a possible reason for why the item was not delivered on the initial delivery date. The driver has marked the delivery address as commercial and decided not to complete the delivery. Funny enough, my dad received a parcel from DPD laser just a short while before with no issues.

The item was stored in the depot for a long time. The only notifications received from the DPD Laser tracker was that the item is stored at the depot.

Now we get to the crucks of my absolute disappointment with DPD Laser's service delivery. My father is a cancer patient. My mother cannot be expected to carry heavy loads. DPD Laser only sent the driver through to deliver a washing machine. No support staff was sent with the driver. Therefore, my father and mother had to assist the poor driver to carry the machine up and into the house. Why, oh why would you only send 1 driver to deliver a washing machine!? Clearly the correct protocols to deliver a heavy item was not followed.

My experience with DPD Laser was highly inconvenient and disappointing. And it is disappointing that Makro Online makes use of such a service. Therefore, I highly recommend that if you are considering purchasing from Makro Online, that you identify the closest store and make the purchase in store to avoid such an experience.