DPD Laser is very unreliable

I am waiting for a product that I have ordered from Shein. DPD Laser is used by Shein as the courier, I suppose in South Africa. The delivery was supposed to be made last week. When the delivery person arrived at my gate, I requested that he wait a few minutes as I was quickly requesting a neighbour to collect the package for me. He did not wait a few minutes, but left instead. Later that day, I received a message from DPD, confirming that the delivery of the package was not successful and that I indicating that the package will be returned to the sender if i do not contact them. I attempted to phone DPD about four times that day. Each time I moved further down the queue of those waiting for them to answer their phones and the waiting times just kept on increasing. I therefore gave up.

As it may be easier to change my delivery address with them, I have done this over the weekend, receiving confirmation that my address has been changed. So this morning, I receive a text message from them, saying that they are delivering today. Upon checking the details of the delivery, I realised that the address is still the old one, not the new one they confirmed receipt of. I again attempted to change the address, but their system did not allow me to do so. So, instead, I clicked on the "reschedule" button, thus requesting that they rather deliver tomorrow, as I know that I will be at the delivery address the whole day. I once again, received confirmation that they have received the request to reschedule.

This afternoon, however, I receive a phone call from the courier driver that informed me that he is my gate. After going off on him about DPD not changing the details of the delivery, he just responded that no one told him. I requested that he comes back tomorrow. Now, I only hope that he will come back tomorrow and that the package will not be sent back to the sender. I have now done everything that I could have done. I tried calling them several times, I changed the delivery address and I changed the delivery date. However, they still get it wrong.

I was planning on ordering a few thousand Rands worth of merchandise from Shein next week. Now, because of DPD Laser's incompetence, I am seriously reconsidering this. This effectively means that Shein will lose me as a client just because they are using DPD as their courier agency.

I wonder if DPD will even bother responding to this review. I get the idea that they do not take customers very seriously. But we will see what happens.

Reinette Stander Cell: ***