DPD Laser: A Masterclass in *********** Delivery

DPD Laser has managed to turn what should be a very simple process (delivering a parcel) into an exercise in frustration and utter incompetence.

My parcel was scheduled for delivery on Tuesday. I waited the entire day, only to receive a call from the driver at 6:50 PM asking for my location. I sent it immediately. After that, there was complete silence for 40 minutes until I called him back myself, only to be casually informed that the parcel would now be delivered the following day.

Wednesday morning I received the standard “out for delivery” message. Wednesday came and went. No parcel. No call. No explanation. It is now Thursday and there has been absolutely no communication whatsoever. My package has simply disappeared into the DPD Laser black hole.

What makes this particularly infuriating is that this is not my first experience with this company. During a previous delivery from Clicks, the drivers behaved in a way that was deeply inappropriate and wildly unprofessional, attempting to be flirtatious and making the entire interaction uncomfortable before finally handing over the parcel. That experience alone was enough for me to decide I would never order from Clicks online again if this courier service was involved.

Unfortunately, I have encountered similar issues again while ordering from Faithful to Nature — a company whose products I genuinely love. It is baffling that a retailer known for quality would continue to partner with a courier service that operates with such a remarkable lack of professionalism, reliability, or basic communication.

A courier company has exactly one job: deliver the parcel when promised. With DPD Laser, even that minimal expectation appears to be far too ambitious.

If you value your time, your patience, or the basic expectation of receiving something you paid for, prepare yourself accordingly. This is, without exaggeration, one of the most disorganised and profoundly disappointing courier experiences I have ever encountered