FB
Farai B
1 reviews | Active since May 2026
20 May 2026, 14:31
DPD handed my parcel to a stranger and agents keep hanging up on me - Ticket ***
DPD misdelivered my parcel (Waybill AC***) to a stranger named Ethan/Shane today. When I call to get help, the agents refuse to let me speak to a supervisor and keep cutting the line and hanging up on me. This is disgusting service. I want a manager to call me on *** immediately.”
Helpful (0)
Replies (1)0
Replies (1)FB
Farai B's updateReviewer Update
21 May 2026, 12:46⚠️ CRITICAL UPDATE: Day 2 of Silence on Ticket #*** (Waybill: AC***)
It has now been well over 24 hours since DPD Laser generated my official helpdesk Ticket #***, and your team has completely ignored my emails, ignored my previous HelloPeter post, and left me completely in the dark.
Your customer service agents are actively lying and contradicting each other to avoid accountability:
- First, I was told the driver made an error and has to go back to the address to retrieve my package.
- Next, another agent changed the story completely, claiming the wrong person ("Ethan") has already kept/collected it.
Your own automated system sent me an SMS explicitly stating that my parcel AC*** was delivered to a stranger named ETHAN at 10:55 AM on 20 May 2026. This is a black-and-white admission of driver negligence and misdelivery.
I am tired of the shifting timelines (first 24 hours, then 48 hours) and the complete radio silence. I demand that a senior operations manager opens Ticket #*** immediately. If you cannot physically recover my parcel today, you need to formally declare it lost in your system so that SHEIN can process my refund. Stop hiding behind automated tickets and resolve your driver's mistake
FB
Farai B's update21 May 2026, 12:46
Reviewer Update
⚠️ CRITICAL UPDATE: Day 2 of Silence on Ticket #*** (Waybill: AC***)
It has now been well over 24 hours since DPD Laser generated my official helpdesk Ticket #***, and your team has completely ignored my emails, ignored my previous HelloPeter post, and left me completely in the dark.
Your customer service agents are actively lying and contradicting each other to avoid accountability:
- First, I was told the driver made an error and has to go back to the address to retrieve my package.
- Next, another agent changed the story completely, claiming the wrong person ("Ethan") has already kept/collected it.
Your own automated system sent me an SMS explicitly stating that my parcel AC*** was delivered to a stranger named ETHAN at 10:55 AM on 20 May 2026. This is a black-and-white admission of driver negligence and misdelivery.
I am tired of the shifting timelines (first 24 hours, then 48 hours) and the complete radio silence. I demand that a senior operations manager opens Ticket #*** immediately. If you cannot physically recover my parcel today, you need to formally declare it lost in your system so that SHEIN can process my refund. Stop hiding behind automated tickets and resolve your driver's mistake