Don't use Dawn Wing or DPD Laser. You'll regret it.

Today at Dawn Wing, from 10 till past 11, I contacted their call centre department on the number *** and I was on the line awaiting to book 4 urgent parcels. I was at number 4 at one point after 30 minutes and then went back all the way to number 70. I don't know the name of the agent that I was talking to but I politely asked her what the reason was for me being sent back all the way to number 70 and she angrily rep**** "I DON'T KNOW"....I asked her, as a business she should know as there needs to be an explanation, I would like to know for any future parcels as to the procedure and why I was all of a sudden sent back to number 70. She kept on arguing with me back and forth. I just wanted to continue with the booking as I had already been on the line for an hour and a couple of minutes now and she was still going on and on. The customer service was so bad. The process to book the parcel was so painful as she was not interested in assisting me. She was so rude as if I was wasting her time. She proceeded to hang up on me after waiting for a whole hour. I have complained on the LinkedIn social media page and have requested for a customer service department but I have not had anyone contact me back. I have emailed their *** twice to ask for assistance. No one bothered to get in contact with me. Please don't use Dawn Wing you will regret it. Their call queue is so long and once you finally reach an agent, you will be met with the most rudest, angry agent ever. Rather use Night Wing, Globe Flight or any other Courier service but DON'T USE DAWN WING. YOU WILL REGRET IT. Their customer service is so bad. The call centre agents hang up on you. Again, DON'T USE DAWN WING EVER IN YOUR LIFE, it's not worth it.