Disappointing service delivery - Not recommended!

I ordered a parcel on Shein. According to the parcel tracking function on the site delivery took place at 20:09 on Friday 29 August. As it was weekend, I phoned on Monday morning, 1 September at 9 and informed DPD Laser that I did not receive my parcel, but it was marked as delivered. The consultant informed me that they will phone me back. At 2pm in the afternoon I still did not hear from them and phoned again just to be told that it is under investigation and that the turnaround time is 48hrs.

On 2 September another parcel from DPD Laser was delivered at our office. We asked the delivery guy if he could perhaps assist us with tracking the parcel. He referred us to the Newcastle branch where Rea assisted us. Rea sent us the waybill showing that the parcel was signed for by an unknown person and delivered in a rural area about 10kms from my work address at 20:09 on Friday 29 August.

Upon requesting that he approach the driver for answers, the driver's response was that he delivered so many parcels on the Friday that he couldn't remember. Later the day, a friend who came to hear of the situation called again and eventually got hold of the driver's cellphone number. He phoned the driver. The driver admitted to him that he was sick on Friday 29 August, and that he asked someone else to do the deliveries on his behalf. We even drove to the address, just to get to a closed door with no-one at home. A lady who runs a tuck shop near this house, informed us that the person staying there was the guy who does the deliveries.

Today, 03 Sept I phoned DPD laser's head office again to follow up just to be told that it is still under investigation. I insisted to speak to someone who could assist me, but was transferred to an extension that was on voicemail. I left a voicemail and requested for them to urgently phone me back with details and their findings.

Needless to say, I need the contents of the parcel for an event on Saturday 6 September. I am disappointed in DPD Laser's service delivery mostly because I am the one who needs to do the investigating and that no-one from DPD Laser had the decency to phone me back or inform me of the whereabouts of the parcel.