Disappointing

I am extremely disappointed with the service I received from DPD regarding my delivery.

My parcel arrived at their delivery station on Wednesday night June 3 and was supposedly scheduled for delivery on Friday June 5 by 6:30pm. No delivery was made, and there was absolutely no communication from DPD throughout the day to explain the delay or provide any update.

The only communication I received was at 6am on Saturday stating they were unable to deliver and would attempt delivery again, but no actual delivery date or timeframe was given. After struggling to get assistance, I eventually managed to speak to someone telephonically today. I was then told they would “try” to deliver the parcel tomorrow. I specifically requested written confirmation of this via SMS or email, and they assured me it would be sent — but nothing was ever sent.

What made the experience even worse was the shocking level of customer service. The representatives I spoke to showed no empathy whatsoever and were unable to provide any meaningful assistance because they seemingly knew nothing about the parcel or its status. The staff at the distribution centre repeatedly hung up the phone during calls without offering any help, updates, or even basic professionalism.

At that point, I completely lost confidence in the process and ended up collecting the parcel myself because the communication and service were unreliable from start to finish.

Customers should not have to chase updates, deal with dismissive customer service, or collect parcels themselves after paying for delivery. This was a deeply frustrating and disappointing experience.