Delivery not received AC***

I am writing to formally lodge a complaint regarding the repeated failure of my delivery scheduled for the 18th. Despite receiving SMS notifications that the delivery had failed, I have not once been contacted by the driver to confirm or clarify my address.

I have already called your customer service team five times, each time providing my full address and contact details due to “insufficient information” noted on your system. Yet, the delivery continues to fail without any attempt from the driver to reach me directly. This lack of communication is unacceptable and reflects poorly on the professionalism of your service.

I request immediate escalation of this matter. Please have the responsible branch contact me directly today to arrange urgent delivery of my order.