Delivery late - and NO contact and NO apologies

DPD Laser arranged with me to deliver a parcel to my home address. DPD Laser selected Monday 6 February between 08:00 and 18:30 for delivery. On Friday 3rd I received an email to say "Delivery will take place on Monday between 09:00 -18:30". Early on Monday 6th I received an email saying my "parcel is out on delivery for today please ensure there is someone to acknowledge the parcel on your behalf should you not be available". There was no delivery on Monday 6th. And nobody from DPD Laser bothered to contact me to advise about any delay. When it was delivered today, Tuesday 7th, the driver made no comment about late delivery, but when I questioned him he acknowledged it should have been delivered on Monday, but did not appear at all concerned. The waybill on the parcel also says CALL CUSTOMER PRIOR TO DELIVERY. DPD Laser did not even do that. There should be a zero star rating option - DPD laser does not deserve even one star.