Delivery

If I can rate them even lower I would. I had an order from MyRunway and the driver called me twice for my availability. After I wasn't home by the agreed time and was talking to him to drop it off by security, I was cut off so I called back to arrange delivery for tomorrow. I called customer service and to my disbelief, they said that the tracking number is not popping up in their system. What nonsense is this? How can a company not have their own tracking number while the tracker on my end stated I should contact them for queries. I was initially gaslit by the agent when I explained that this is the tracking number I was given by MyRunway. I was just told to email but I don't have the luxury of time to wait for a response as I need the delivery urgently and the last thing I want is my order being sent back. I am utterly disgusted and disappointed that this is the service received and I hope things change or MyRunway does not put you as their courier anymore