Delivery

Good day. I ordered something from Edgars last week. I received a message this morning with a link to track my parcel stating that my parcel is out for delivery yesterday (22/08/2022) ,however I did not receive my delivery. When I went on the link to check the status of my parcel it said the following : "We couldn't complete your delivery. Please expect a call from our Customer Care Team". I was home the entire day. I did not receive a call from the driver informing me that he was infront of my house ,nor did I receive a call from your customer care team? This is honestly unacceptable. You mislead your customers and give them false information. Your customers is not supposed to call you to follow up on YOUR MISHAPS on their expense. As per law it is your duty to ensure that the service you provide to your customers is up to standard and satisfactory. I WANT MY PARCEL. My order numer is PNJ***9. My contact number is ***.