Dawn wind Dpd laser not delivering nor communicating

3 days now been waiting for a parcel sent by Temu to Dawn wing Dpd laser, my parcel had long cleared customs and are the ones with the delay without proper communication.. what ****es me off the most is the text sent saying your parcel is out today(driver Lulama Jack) no contact details whatsoever and been checking my phone and coming home early from work so I don't miss them, no communication nor number to call to find out where I could personally collect my parcel as they are failing to do their job. I am so mad right now and I would never ever want to make use of these people this is *******. Oh I tried emailing them twice but no response..