Bruh

I can't be very mad because my parcel was picked up and delivered to the correct person within the required time frame, but my goodness, these call centre agents are USELESS and the communication is ABYSMAL.

First of all, the call centre agents are either professional ****s or plain stupid. they will tell you "I'll send an email to arrange delivery"; "I'll get the driver to phone you", but obviously they don't. The first time they attempted delivery, my client was not at home, and the call centre agent tells me "They keep trying to deliver, but no one is there" ????They only attempted once????what are you on about????

I've had the phone cut on me numerous times, and take note, I've only used them ONCE. They don't send any SMS to communicate when they're going to pick up the parcel and my client got no SMS to know when they were going to deliver. They just show up, which is annoying.

Overall, I don't think I will use them much in future, unless a client requests them.

Communication can make or break your business. Even if you are good at delivering, not letting the sender and receiver know what you're up to is irritating. People cannot wait around, glued to their window, for the DPD van to show up! Get real.