Bad Service DPD Laser

Worst experience I ever had with a courier company.

My parcel was to be delivered on a Monday - order placed at Makro - I never heard anything from anyone. The next day I received an SMS stating that my parcel could not be delivered.

I phoned the call center and no one was helpful, they kept transferring me to another number of which there was never any answer, then you have to call again and wait in line to start the process all over.

It took me two weeks to get hold of someone helpful. The person confirmed my contact details and all was correct, yet he said the tracking system indicated that there were no contact details, but everything was confirmed to be correct (Lazy people not willing to deliver the parcel or call you).

Just a bad overall service delivery.

Bad business for Makro as I would not purchase anything online from them very soon unless they change courier partners.