Bad service

I have been waiting for my delivery for parcel THOCJ6536. When i track it, it says it was delivered on the 02.12.2022 at 18:53, however i have not received any parcel. I was at home that entire day. I want not contacted before or after delivery. No1 is coming back to me as i sent emails, however still no response. I am really upset as i spent so much fund on this package and now it says delivered an I did not receive anytging.

Bad service, unacceptable really