Bad service and they treat customer well

I'm struggling to get my parcel from them. The driver called me yesterday and promised that i will my parcel the following day 30/05/2025. In the morning I called him to check if my parcel was still coming. He then said yes it was given to another driver and I'll get it. Later I received call from an agent who told me that my order was still at the depot. She then apologized and promise that i will get it later today around 18:00. Then the next thing I saw an update that says my order will be delivered on the 2 June. I requested to speak to a Manger that refused to speak to me. Who only told the lady who was helping on the Nosi that they will deliver it tonight.