Bad service

Placed an order with Makro Springfield on the 10th of November and on the 13th November I was told my order had been handed over to DPD Laser and order will be delivered on the 17th of November, today is the 22nd of November and my order has not arrived. When I called several times they told me that my order was on floor and 1 item was missing. I later called again n they said my order is still awaiting scanning out. It was all different stories that I am getting but no straight answer. What a horrific experience I am experiencing with DPD Laser and never again will I use them.