Avoid - unless you like having your parcel lost

I paid customs on a parcel from the UK and after receiving my shipment from Linex, DPD Laser delivered it to the wrong recipient, at the wrong address, in the wrong town. This is no minor error, it is a fundamental failure of basic courier operations.

Since then, attempts to resolve the issue have been met with silence. Requests to speak to a manager have gone unanswered, despite multiple follow-ups and several staff members being copied on correspondence.

The absence of accountability and customer support is appalling. This is not the level of service expected from a national courier company and raises serious concerns about internal controls and customer care standards.

I've never felt the need to take time out of my day to leave a company a bad rating before, but I've never experienced such bad service. I've left both of these disappointing businesses a 1 star rating in the hope that this saves someone else from the anguish.