Appalling service of decades

This is the second occasion within a two-week period that I have had to deal with DPD, and unfortunately, my experience on both occasions has been disappointing.

The first parcel, ordered through Amazon, was accompanied by conflicting tracking messages from DPD’s system, which created uncer*****y regarding the delivery status. When I contacted the call centre for clarification, the interaction with the agent was unsatisfactory due to a condescending tone. Additionally, there appears to be no mechanism for customers to contact the assigned driver directly, nor to return a missed call, which makes it difficult to coordinate deliveries effectively.

The second parcel was from Makro. In this instance, I did not receive any delivery notification or tracking update from DPD. The only communication received was from Makro itself. On 5 March 2026 at 16:56, I contacted the DPD call centre to enquire about the status of my parcel. The agent who identified herself as “Dolate” (name as provided) disconnected the call while I was still on the line, without resolving the query.

Given that these incidents occurred within a short period, I am concerned about the consistency and quality of service. I trust that this feedback will be taken seriously and that steps will be implemented to improve communication, customer service conduct, and delivery coordination processes.