1-Star because I can't give 0-Star

If I could give them zero stars, I would!

I had an extremely unpleasant experience with DPD Laser Couriers today (8 April 2026), and I feel it’s important to warn others.

I was expecting a delivery and unfortunately missed the driver’s first call at 15:12. I returned the call literally one minute later at 15:13. During that call, the driver asked if I stay near a particular school in the area, which I confirmed — assuming he would then follow the actual delivery address provided on the parcel.

At 15:17, the driver called again, stating that he was waiting outside the school. This was confusing, as the school is not my address — my full and correct address was clearly provided on the package. When I tried to clarify this, he became rude and dismissive.

I then attempted to assist by giving him clear directions to my actual address, but he told me to “keep quiet” while I was trying to help him. This was extremely unprofessional and disrespectful. After the call dropped, I phoned him again at 15:19 to continue assisting, only to be met with further rudeness. He claimed no one was outside, despite the fact that my mother was waiting inside the yard. It is unreasonable to expect someone to stand in the street to accommodate a delivery driver.

What made this situation worse is that I had to step out of an important meeting to deal with a driver who was not only unwilling to follow the provided address but was also unnecessarily rude while I was trying to assist him.

This experience reflects very poorly on DPD Laser Couriers’ level of service and professionalism. Customers should not have to deal with this kind of attitude, especially when they are cooperative and trying to help.

I will be reporting this directly to the company and am willing to provide the driver’s details if required.

I strongly urge DPD Laser Couriers to address the conduct of their drivers and improve their customer service standards.