Diabolical customer service - DoYouSpain.com

In May 2019 I was trapped in South Africa due to the onset of travel restriction following the outbreak of COVID-19. I had booked a trip to Spain in May and a rental car from DoYouSpain. It appears very clearly that customers who use this company and do not require customer service or where the rental is problem free, have nothing but glowing reports to publish. However, conversely, if customer service is required, forget it. This company, by far, offers, THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Through no fault of my own, I could not fulfill my part of the contract and wrote to ask for their help. I wrote on the 21st June, the 30th June and the 4th July without the courtesy of even an acknowledgement to my communication. I find it incredulous that a company who is customer orientated could be so rude and ******** in the face of problems. With many car rental companies operating in Spain, fortunately I will never have to use this hopeless company again!!!!