DOWRY - WORST SECURITY COMPANY IN JHB

We left our home at 10am one morning on holiday to Umhlanga Rocks. At 13h30, just as we passed Harrismith, we started receiving alarm activation sms’s on our phones from our home in Roodepoort JHB. We phoned Dowry about 5 minutes later to find out if they had checked the premises and if all was ok. The control room operator told us that they have not sent a vehicle out yet, but will do so & get back to us. 15 Minutes later we still have not had any feedback from Dowry, and as we were about to phone them again, the Roodekrans Neighbourhood Watch phoned us to let us know that there has been a break in at our house. We immediately phoned Dowry again (20 minutes after the first alarm activation) to let them know that there was a break in, upon which they told us that they still have not sent a vehicle out to our house because all of their vehicles were at the petrol station with their manager busy filling up with petrol. Not one vehicle was available to go out to our house. In the meantime I sent one of my staff (Andre) to go to my house. He arrived there approx. 25 minutes after the first activation (there were 10 activations all in all) and he reported that Dowry only arrived on the scene at 14h05 – 35 minutes after they broke in to our home, and all that because they had no petrol!

I phoned Dowry again and requested to speak to a manager, but was told that none of the managers were available. I left a message but to no avail, no one phoned me back. Over the course of the next 3 days, I left 5 messages for a manager to call me back, but no one has yet responded. Eventually I got hold of another manager (Riaan) about a week later. I explained the situation to him and he agreed with me that it was totally unacceptable and promised to make work of it and to get back to me. To date I have been waiting more than 2 weeks for this to happen, but also to no avail. I have also had no response to all the other messages that I left for management. This amounts not just to bad service, but to gross negligence and misconduct. Security companies are supposed to give their paying customers a sense of trust & safety, but in this case the exact opposite was demonstrated. These guys are not even registered with any security organisations in SA & are thus not answerable to anyone. They can do as they please & get away with it....YOU HAVE BEEN WARNED - DO NOT USE THEM!