Whose funeral is this

On 1st March 2024 I went to Doves Belville, Western Cape to request a call back for a blind, 89yr old lady. She has no family and her only son is currently in Thailand. She has many questions regarding her policy. I gave reception a note that I wrote on her behalf and had a duplicate signed by the lady at the reception. No one phoned and yesterday (7th March )I went there again with the signed note. Two ladies at reception and they made a copy. They told me that someone will phone the next morning. It is now 20.00 on 8th March 2024 and no phone call so far. I've got to mention reception was very friendly and helpfull but the after service is poor. Sorry for the negative review but companies should realize that after sales service is just as important than getting a client hooked up.