Very disappointed with Doves funeral CLAIMS process

I submitted my funeral claim via email on the 22 dec 2023 and up to this day of 4th Jan 2024 I have not received any communication or whatever.i then decided to go to Bellville branch on the 2nd Jan 2024 and they told me the claim was submitted already earlier in the morning of 2nd Jan 2024.today is the 4th I still have not heard anything from them.i will not recommend this company to any one.