VERY BAD SERVICE

My brother passed away on Sunday, 3rd December. Sumitted all necessary documents to initiate a claim. To day, 9 December 2017 had the funeral still waiting for pay out. When someone passes away, the last thing you need is for this types of service. They are ***********, unhelpful, pass the buck, not service orientated at all. After I receive the pay out, I will be cancelling my policy and taking my business to someone who cares because clearly they dont.