The unavailable Braamfontein manager

Last month we buried my sister using Doves funeral services. We paid Doves with a debit card since some of the money paid to them didn't reflect in their account and we were assured that any cent paid over the required amount will be paid back to us within 10 business days.

More than 10 business days have passed and our money (R7702,70) still hasn't been returned. We call the Braamfontein branch everyday and are told the branch manager is the only one with the authority to assist. We have sent two emails to the Braamfontein manager and he hasn't rep****.

Doves has made a difficult chapter in our lives even worse with their poor customer treatment. The Braamfontein branch manager has given us more than enough reasons to dissuade anyone we know from using Doves. We want our money back.