Terrible service from Doves funeral undertakers

I am a Deacon of the Catholic Church. I officiated at a funeral on Saturday 17/06/2023 in Malabar Gqeberha. Doves we’re the undertakers. I was appalled at the service they delivered. The he**** was an hour earlier driven by a lady who didn’t know where the cemetery was. She was alone. At the grave side the only other person there from Doves was the grave digger who had to lower the coffin. I had to instruct him when to do it as he wanted to do it at the wrong time. He had to do everything and had to be helped by another deacon to clear apparatus from the grave. Was he expected to fill the grave himself? Fortunately the young male mourners did the necessary. To put it bluntly the service was pathetic. I could not believe it.