Terrible experience

I am very unhappy with the service we received from doves, I just lost my mother and now I have to stress about the funeral as well, we were showed 2 caskets that are included in our package, we chose 1 that we really loved and thought our mother deserved to rest in. While we were at the Doves branch in Vereeniging, the lady showed us the ones in the showroom and told us that they are lower than what’s included in our package but she told us that she doesn’t have the stock of what we chose there. When we went to the Vanderbijlpark branch, a lady named Joyce showed us the same coffin we saw at the Vereeniging branch and told us that’s what is included in our package, and that they don’t have stock of the one we chose. She then quoted us on another one, told us we need to add money on top for it. This is the time when we should be mourning the loss of our mother and not worrying or stressing over a casket but Doves hasn’t made it easy for us. I wouldn’t recommend them to anyone.