1 reviews | Active since Jul 2011
refund - due to them cancelling my policy
<p>To my knowledge my funeral policy still exists with Doves funeral policy. When I called their call centre to enquire why I've not received any statements. They have cancelled my policy in 2014 with out given me any notification . I've taken this policy out in 2013. I've printed out a bank statement of all the payments and emailed to their head office/braamfontein (received replies via email Zenobia, unionlife,/ thabisa stating they were busy looking into it. This mornings email from them is that it has gone to Vuyo - All I want is my refund!!!</p>
Tis is the reply from Union Life - my forth automated reply since I've asked for a refund
Braamfontein,
Thank you for contacting us. This is an automated response sent to you in order to confirm the receipt of your message. We will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records. When replying, please keep the ticket's ID in the subject to ensure that your replies are tracked correctly.
Ticket ID: IBP-504823
Subject: RE: policy / ********** 840 Proof of payment - banking details to be refunded
Department: UL - Call Centre Support & Training
Priority: Medium
Status: Open
You can check the status of or reply to this ticket online at: http://support.uiplay.com/index.php?_m=tickets&_a=viewticket&ticketid=310580
Kind Regards,
The Union Life - Call Centre
Call Centre: ***
Tis is the reply from Union Life - my forth automated reply since I've asked for a refund
Braamfontein,
Thank you for contacting us. This is an automated response sent to you in order to confirm the receipt of your message. We will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records. When replying, please keep the ticket's ID in the subject to ensure that your replies are tracked correctly.
Ticket ID: IBP-504823
Subject: RE: policy / ********** 840 Proof of payment - banking details to be refunded
Department: UL - Call Centre Support & Training
Priority: Medium
Status: Open
You can check the status of or reply to this ticket online at: http://support.uiplay.com/index.php?_m=tickets&_a=viewticket&ticketid=310580
Kind Regards,
The Union Life - Call Centre
Call Centre: ***
admin,
Thank you for contacting us. This is an automated response sent to you in order to confirm the receipt of your message. We will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records. When replying, please keep the ticket's ID in the subject to ensure that your replies are tracked correctly.
Ticket ID: UIL-396683
Subject: RE: policy / ********** 840 Proof of payment - banking details to be refunded
Department: UL - Call Centre Support & Training
Priority: Medium
Status: Open
You can check the status of or reply to this ticket online at: http://support.uiplay.com/index.php?_m=tickets&_a=viewticket&ticketid=310492
Kind Regards,
The Union Life - Call Centre
Call Centre: ***
admin,
Thank you for contacting us. This is an automated response sent to you in order to confirm the receipt of your message. We will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records. When replying, please keep the ticket's ID in the subject to ensure that your replies are tracked correctly.
Ticket ID: UIL-396683
Subject: RE: policy / ********** 840 Proof of payment - banking details to be refunded
Department: UL - Call Centre Support & Training
Priority: Medium
Status: Open
You can check the status of or reply to this ticket online at: http://support.uiplay.com/index.php?_m=tickets&_a=viewticket&ticketid=310492
Kind Regards,
The Union Life - Call Centre
Call Centre: ***
Braamfontein,
Thank you for contacting us. This is an automated response sent to you in order to confirm the receipt of your message. We will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records. When replying, please keep the ticket's ID in the subject to ensure that your replies are tracked correctly.
Ticket ID: RBD-183281
Subject: RE: policy / ********** 840 Proof of payment - banking details to be refunded
Department: UL - Call Centre Support & Training
Priority: Medium
Status: Open
You can check the status of or reply to this ticket online at: http://support.uiplay.com/index.php?_m=tickets&_a=viewticket&ticketid=310466
Kind Regards,
The Union Life - Call Centre
Call Centre: ***
Braamfontein,
Thank you for contacting us. This is an automated response sent to you in order to confirm the receipt of your message. We will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records. When replying, please keep the ticket's ID in the subject to ensure that your replies are tracked correctly.
Ticket ID: RBD-183281
Subject: RE: policy / ********** 840 Proof of payment - banking details to be refunded
Department: UL - Call Centre Support & Training
Priority: Medium
Status: Open
You can check the status of or reply to this ticket online at: http://support.uiplay.com/index.php?_m=tickets&_a=viewticket&ticketid=310466
Kind Regards,
The Union Life - Call Centre
Call Centre: ***