Randfontein and Krugersdorp: Horrible, Shocking, Rude Service

I reside in Krugersdorp. On the 4th of June 2024, I app**** for an entry-level job at Doves Krugersdorp near my home. The job requires no grade 12 matric qualification and offers a stipend salary of R800.00 per month. Dalene informed me that I needed to attend an interview for this position within about two days. I clearly explained to Dalene that Krugersdorp is the nearest branch to my home, making it logical for me to work there.

More than a week later, on the 13th, I followed up with Dalene. Her response was, "Where are you looking to work, which area?" I rep****, "As mentioned before, I reside in Krugersdorp, so Krugersdorp would be the obvious choice for me." She then said, "Okay, which would be convenient. I have forwarded your CV to Randfontein. Let's await feedback. Maybe then we can consider transferring you this side."

To cut a long story short, I was asked to travel to Randfontein to submit my documents, which I did. This was financially inconvenient and did not make sense for someone applying for work in Krugersdorp. Therefore, I asked why I should take my application process to Randfontein, but Dalene did not respond. Nonetheless, I traveled to Randfontein and submitted my documents with Mpho.

After several follow-ups, Mpho in Randfontein eventually informed me that I should attend training in Newtown, which is more than 70 kilometers from my home in Krugersdorp. When I arrived at the training in Newtown, I discovered it was virtual. I was not given the option to attend virtually to save travel expenses and time. I asked Mpho for an explanation, but she did not provide one. Nevertheless, I attended the Newtown FICA and TCF training and initially was the only attendee until someone else from a different branch joined more than an hour later.

More than a week later, on the 1st, 2nd, 3rd, and 4th of July 2024, I followed up with Mpho regarding my starting date for the job paying R800.00 per month. She claimed she was waiting for agent codes. I explained to Mpho that people I trained with and who took the TCF assessment with me were already working after receiving additional practical training. I questioned why I wasn't in the same position. In response, Mpho from Krugersdorp Doves repeatedly labelled me as "impatient."

I requested the contact details, name, and phone number of her line manager, but she refused to provide me with this information. Despite my pleas, she again refused and abruptly ended the call.