Poor service at it's best

Poor service at it's best,I have asked that my address be rectified on the 11/01/24 today is the 22/01/24 still no response from Doves and the sad part is I emailed client care and the lady called Olga Manamela who is so ********.I was hoping to get a response when I emailed client care but that didn't help,now if it's so much of a struggle to correct just a postal address how hard will it be to process a claim? Please don't make me regret taking a cover with you guys Doves was not like this previously,it made my life so easy when we buried my Mother may her soul rest in peace 🕊️🕊️. Please go back to how you were when I joined you guys and respond to your client emails.