poor , bad ,inconsiderate selfish Funeral insurance ever DOVE!!!!

We have made a claim from Dove funeral policy since the 04th of August till now nothing has been received , we had to borrow money for the Funeral its been excuses after another and they are so quick to deduct can someone please assist now its been more than a month :WE NEED TO PAY THE MONEY WE BORROWED BACK PLEASE!!!!!!!!!!! ********** 598 I DONT KNOW HOW MANY PHONECALLS WE MADE