Policy reinstatement

*** My uncle suffers with dementia from 2023 staying alone with no children,I sent him at Old age home as he is 68 years old me residing and working in Pretoria. The policy he has with Doves lapse after 4 months debit order delays between how he get the pension and how the home suppose to pay for his policy. I only find out when I come down to visit him month end. I tried to explain that I have been paying for him last year until his was fully registered in the Institution. The policy is more than 15 years old making Premiums of more than R32000 that has been paid by him out of his pension. I asked and pleaded with emails and call I even went to Durban station office in Greyville to plead with them to reinstate his policy I will pay for this 4 months arrears the lady from call centre said this policy does not qualify for reinstatement I must take another new policy altogether. I said in my uncles death bed this would be good even for me that his money went on drain like that I won’t forgive myself for this. The lady drop the phone on me and terminated the call just like that. In Durban Nadia the manager said they will write an email but it will take a month for a response and what on earth is the email traveling to for the whole month What if he dies within this period ?