Policy not traceable

My policy have been deducting from my back account for years. I decided to change my bank account, when I went there to re install the deduction in the new account. No information appear on their systems.

What is frustrating is going there to seek assistance and no one is able to assist you. They will call some head office person but still no solution.

Am very frustrated as one person in this policy is very sick I totally exhausted my energy in this issue.

If there's anyone who can assist me please am desperate.

Regards