NM
Ntombi M

1 reviews | Active since Apr 2016

09 Jun 2024, 09:47

Ntombi

I took a. funeral policy on the 1 April 2020 Bongiwe Kunene is the agent who assisted me telephonically. Policy documents were not sent to me as discussed, but debir order was processed. I logged a quiry till current i haven't received any feedback from the company. I again made follow up w and only one policy certificate was sent to me, i responded to the email datad the6 June 2024 to current no response was received from the agent. Service is very poor and i'm going to terminate the contract in due course andcan thy please refund me once im done with the termination process you have failed me.

0
Replies (2)
NM
Ntombi M's update09 Jun 2024, 09:48
Reviewer Update
Policywas taken 1April 2024 not 2020
Doves Funerals and Insurance
Doves Funerals and Insurance's reply09 Jun 2024, 11:05
Official
 Good day  Ntombi

We apologise for the break in service.
We will be in communication with you regarding your complaint.