No Policy Documents emailed since 22 March 2017

<p>On 22 March around 9:00am I called Doves/Union life to do an update and correction on the funeral policy I took in May 2015. I spoke to a very helpful Duduzile who reassured me that all the changes were made and she will forward everything to admin. Later that day Lerato Lesiza called me to confirm the changes I requested to be made. I gave Lerato my email address where she can email me the updated policy schedule. Lerato reassured and promised me on a recorded conversation that the documents will be emailed on Friday 24 </p> <p>HaMarch. Later Colleen called me to confirm changes. I gave Colleen as well my email address and confirmed the changes to be done. If I struggle to get my policy schedule lwonder what a struggle it is at claims stage. This is disgusting service. I don't get reminded to pay my premiums as they are always available for you to debit. But here I am struggling to get a Policy schedule</p>