Lying nd not keeping promises lack. Centric customer approach

I lodged a claim on the 18th August and till date my claim ia on assessment ans auditing Dove has a frustrating service they lie and say you claim 1days and same day u get your money Customer care agent i spoke to refuse to transfer me to the tem leader neither managerial poeple. The funeral is Saturday they dony have empathy netheir compassion. When u cover someone for a funeral policy you wnat to be stress free but they fruatrating me will never asvise anyone to choose doves funeral in future am angry with them Management un empathetic